What to Expect

We know that needing specialty care for your beloved family member can be stressful. Not knowing what to expect can also be stressful. We have provided information here that we hope you will find helpful and will ease your mind. If you have any questions, please feel free to give us a call or text.

How do I prepare for my pet’s first appointment?

  1. Please contact your family veterinarian and ask them to send all pertinent medical records to us. They can email them to records@vecoklahoma.com or fax them to (405)960-3937. To prevent delays, we recommend that you also obtain a copy for yourself that you could provide in case there are any issues with the delivery of records.
  2. Please bring all of your pet’s current medications. This will help us avoid potentially adverse drug interactions and dispensing medications that you may already have. You do not need to bring heartworm and flea/tick preventatives.
  3. Please keep your pet on a leash or in a carrier while at our office. This will help keep your pet, other patients and clients, and our staff safe.
  4.  Some pets may be nervous, fearful, and/or protective of you when visiting the veterinarian. This is very understandable. If you anticipate that your pet may exhibit any aggression toward other pets or people, please notify us prior to arrival. This will allow us to ensure that your pet’s visit is as safe and stress free as possible.

Do I need to fill out any paperwork prior to my appointment?

Yes, we need some information from you. Please fill out this paperwork prior to your appointment by clicking here.

Will I be able to be present for my pet’s examination? What is the exam process?

Yes! Once checked in, you will be escorted to an exam room with your pet. A veterinary nurse will take a brief history regarding the reason for your visit, take photographs of your pet’s eyes for our medical records, and perform initial routine testing. This testing is non-invasive, non-painful, and critical to the diagnosis of your pet’s condition. Dr. Studer will then perform his examination on your pet. With all of this information, he will discuss the diagnosis, prognosis, and treatment options with you.

Will my pet’s eyes be dilated for the exam?

In some cases, dilation may be required for complete examination. If so, the pupils will return to normal size in 3-4 hours. In the meantime, your pet may squint in bright light in order to reduce the amount of light entering the eye.

How long should I expect an appointment to last?

Most patients require 15-30 minutes for an initial evaluation. We recommend allowing an hour of total time for the visit. We respect your time and make every effort to make your visit efficient. However, many of our patients are emergencies that cannot be foreseen. This can alter our daily schedule. When extended wait periods are anticipated, we will do our best to contact you in advance. We appreciate your patience and understanding when emergencies create extended wait times.

Will my pet still be seen if we are late for our appointment?

We understand that circumstances beyond your control may arise and cause you to be late for your appointment. We will make every effort possible to still see your pet, but please understand that this may result in an extended wait time. Depending on the timing of your arrival combined with our schedule, we may need to reschedule the appointment. Please call us as soon as you are aware of a delay so that we can adjust our schedule, if possible, and accommodate your visit as efficiently as we can.

What if my pet needs surgery?

Some surgeries may need to be performed on the same day on an emergency basis, but most procedures will be scheduled in the next available surgical appointment slot. We cannot guarantee same day surgery. Your pet will spend most, if not all, of the day with us. Please drop off at the time instructed and heed the feeding instructions provided as they are specific to your pet. Please bring all medications (including insulin, insulin syringes, and a small amount of food if your pet is diabetic) with your pet. While surgeries are scheduled for the morning, we cannot guarantee the order of surgery for your pet as this is dependent on many factors. Your pet will go home with you the same day as surgery, but discharge times vary greatly. We will call you following your pet’s surgery and instruct you regarding discharge time.

Frequently Asked Questions

We treat all species except venomous snakes and primates. While we will make every reasonable effort to evaluate and treat aggressive pets, we reserve the right to refuse service if we deem it unsafe for any involved party. Small animals (dogs, cats, small exotics) will be seen at our Edmond or Norman location.

Yes! At VECO, your pet will always be evaluated by a board-certified veterinary ophthalmologist.

We work closely with your family veterinarian to provide the best possible eye care for your pet. We recommend you seek initial evaluation with your veterinarian. However, there are times when your family veterinarian and your pet will benefit from consultation with a board certified veterinary ophthalmologist. Many eye diseases are time sensitive so prompt consultation or referral is often in your pet’s best interest.
Referral should be considered when:
• Your pet’s eye condition has not responded to the recommended therapy.
• Your pet’s vision seems to be deteriorating despite treatment efforts.
• A corneal ulcer has not responded to therapy.
• Your pet has been diagnosed with any of the following:
-blindness
-glaucoma
-deep corneal ulcer
-uveitis
-dry eye
-cataracts
-diabetes. Diabetes in animals generally leads to cataracts and a consult prior to their development may prevent vision loss.

 As a specialty practice VECO works closely with your family veterinarian to ensure the best care for your pet. We feel that this relationship and open communication with all members of the care team will result in the best possible outcome. However, we do not require a referral prior to evaluation.

Full payment is required at the time of service. We accept cash, debit cards, and all major credit cards. We do not accept checks. While we do not provide in-house financing, we are happy to accept CareCredit.

Our hours of operation are: Monday, Wednesday, Thursday 8am-5pm; Tuesday 9am-4pm; Friday 8am-1pm. We are not open on the weekend, however, we are able to consult on emergencies if needed. Current clients may call us directly after hours. New patients must be referred by their family or emergency veterinarian and will be seen at the discretion of the ophthalmologist. After hours visits include emergency fees and are reserved for true emergencies.

Sure! Our main location is in Edmond at 3157 N. Sooner Road. This is ½ mile west of I-35 and one block north of Covell, across from the Edmond Conference Center/Hilton Garden Inn and north of Crest Foods. From I-35, take Exit 143 (Covell Rd.) and head west. Turn right at Sooner Rd. Turn into the small office park on your left one block north of Covell (you may see a sign for Edmond Family Eye Care). We are in in the back row of the office park, facing west.

Our Norman location is within the Veterinary Emergency Referral Center (VERC) at 2121 McKown Drive. This is ½ mile east of I-35 on the south side of State Highway 9. From I-35, take Exit 108A onto State Highway 9 East toward Tecumseh. Immediately turn right onto 24th Ave SW. Immediately turn left onto McKown Dr. and proceed to the end of the street. VERC will be on your left.

See our Contact Us page for a link to an interactive map to each location.

For current policies regarding scheduling and cancellations, please refer to our New Patient Form. Any and all policies are subject to change. Veterinary Eye Center of Oklahoma, PLLC reserves the right to refuse service to anyone at any time. 

New Patient Form

To be completed by client.  A PDF version of the form can be found here.

Have any of your pets been here in the past? *

Sex*:

Please let us know the changes you have observed regarding your Pet’s eyes...

Which eye(s) have you noticed having problems?
I authorize VECO to use photos and medical information of my animal for educational and promotional purposes through continuing education seminars for veterinarians, its website, and social media outlets. I understand that my consent is strictly voluntary and that my pets name and my personal information will NOT be shared. *

By entering my name below (electronic signature), I declare that I understand and agree to the following statements:

  • In honor of my time, VECO’s (Veterinary Eye Center of Oklahoma, PLLC) time and other patient’s need for care, VECO requires a minimum of 48 hours’ notice to cancel/reschedule regular appointments and a minimum of 72 hours’ to cancel/ reschedule procedure/surgical appointments. I understand that any  appointment/procedure/surgery (A/P/S) canceled/ rescheduled with less than the required notice may result in a non-refundable, non-transferable reservation fee being required to schedule any future A/P/S.*

  • VECO will send out confirmation text messages and I must reply to confirm the A/P/S. I understand that a non-confirmed A/P/S may be considered canceled outside the required cancellation notice. As a result, a non-refundable, non-transferable reservation fee may be required to schedule any future A/P/S.*

  • Arriving for a scheduled A/P/S early or on time is expected. I understand that if I am late, there may be a significant wait time to be seen or I may be required to reschedule and pay a non-refundable, non-transferable reservation fee to reschedule this and any future A/P/S.*

  • If I repeatedly reschedule or cancel my A/P/S, even with the required notice, I may be required to pay a non-refundable, non-transferable reservation fee in order to schedule A/P/S in the future.

  • Any non-refundable, non-transferable reservation fee will be applied to the rescheduled A/P/S. The non-refundable, nontransferable reservation fee will be forfeited if the rescheduled A/P/S is not canceled or rescheduled with the required notice as outlined above.

  • If I fail to or elect to not follow-up as directed, I have forfeited my veterinary client patient relationship with VECO and Dr. Studer.

*VECO understands that emergencies happen and these will be taken into consideration on a case by case basis.

  • Full payment is due at the time of service. Accepted forms of payment include cash, debit card, all major credit cards, and CareCredit. CHECKS ARE NOT ACCEPTED. Should this account default and be referred to collections, I understand I will be required to pay my account balance in full, all collection costs (including attorney fees) and any interest on the unpaid balance. Interest accrues at the maximum legal rate from the date that your account defaulted.

  • A non-refundable, non-transferable reservation fee up to 100% of the estimated cost of any A/P/S may be required at the time of scheduling the A/P/S. Failure to cancel the A/P/S within the required notice (as stated above) will result in forfeiture of the fee.

Any and all policies are subject to change. Veterinary Eye Center of Oklahoma, PLLC reserves the right to refuse service to anyone at any time.

I am over eighteen years of age and authorize Veterinary Eye Center of Oklahoma (VECO) and its employees to assess and treat my animal listed above, and I agree to pay all associated fees with these services.